Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

API Docs

Automation Platforms

Triggers

Contact Replied

Triggers when a Contact replies to a Conversation in Intercom.

Zapier

INSTANT

Lead Added Email

Triggers when a Lead enters an email address.

Zapier

INSTANT

Lead Converted to User

Triggers when a lead converts to a user.

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INSTANT

New Closed Conversation

Triggers when you close a Conversation.

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INSTANT

New Company

Triggers when a new Company is created.

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INSTANT

New Conversation

Triggers when a new Conversation is created by a User in Intercom.

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INSTANT

New Conversation Rating

Triggers when a conversation receives a rating.

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INSTANT

New Lead

Triggers when a new Lead is created.

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INSTANT

New Ticket

Triggers when a new Ticket is created in Intercom.

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INSTANT

New Unsubscription

Triggers when a user unsubscribes from Intercom.io emails.

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INSTANT

New User

Triggers when a new User is created.

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INSTANT

Tag Added to Conversation

Triggers when a Tag is added to a Conversation in Intercom.

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INSTANT

Tag Added to Lead

Triggers when a Lead is tagged.

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INSTANT

Tag Added to User

Triggers when a User is tagged.

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INSTANT

Updated Company

Triggers when a company is updated.

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INSTANT

Updated Contact

Triggers when a Contact is updated in Intercom.

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INSTANT

Updated Ticket

Triggers when a Ticket is updated in Intercom.

Zapier

INSTANT

Watch Events

Receives notifications for all events.

Make

INSTANT

New company

New company in Intercom

Workato

INSTANT

New contact

New contact in Intercom

Workato

New conversation

New conversation in Intercom

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New user

New user in Intercom

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Updated contact

Updated contact in Intercom

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Updated conversation

Updated conversation in Intercom

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Updated user

Updated user in Intercom

Workato

Actions

Add Note

Add a note to a user.

Zapier

Add Tag to Contact

Add a Tag to a specific Intercom Contact.

Zapier

Add/Remove Tag on Company

Attach or remove a tag from a specific company.

Zapier

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

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Create Article

Creates a new article in your Help Center.

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Create Conversation

Creates a new conversation from a contact.

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Create Data Event

Submit a Data Event to your Intercom account.

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Create or Update Company

Creates or Updates a Company in Intercom.

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Create Ticket

Create a Ticket

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Create User

Creates a new user in your Intercom app.

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Create/Update Lead

Create or update an Intercom lead. If an ID is provided, the lead will be updated.

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Create/Update User

Update a user within Intercom given their e-mail address.

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Find or Create Company

Looks up an existing company in your Intercom account.

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Find or Create Lead

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Remove Tag From Contact

Remove a Tag from a specific Intercom Contact.

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Reply to Conversation

Adds a reply or note to an existing Conversation.

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Send Incoming Message

Send a Message from a Contact into Intercom to create a new Conversation. Note: you must have a valid plan on Intercom to access this action.

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Send Message to Contact

Sends a message to a contact.

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Update Ticket

Updates an existing ticket in Intercom.

Zapier

Assign a Conversation

Assigns a conversation to an admin or team.

Make

Attach/Detach a Company to/from a Contact

Attaches or detaches a company from a user.

Make

Attach/Detach a Tag to/from a Company

Attaches or detaches a tag from a company.

Make

Attach/Detach a Tag to/from a Contact

Attaches or detaches a tag from a user.

Make

Attach/Detach a Tag to/from a Conversation

Attaches or detaches a tag from a conversation.

Make

Close a Conversation

Closes a conversation.

Make

Create a Contact

Creates a new contact (user or lead).

Make

Create a Contact Initiated Conversation

Create a conversation initiated by a user or lead.

Make

Create a Contact Note

Creates a note associated to a contact.

Make

Create an Admin Initiated Conversation

Creates a message for an in-app conversation or email conversation.

Make

Create/Update a Company

Creates or updates a company.

Make

Create/Update a Data Attribute

Creates or updates a data attribute for contacts or companies.

Make

Create/Update a Tag

Creates or updates a tag.

Make

Delete a Contact

Deletes a contact.

Make

Delete a Tag

Deletes a tag.

Make

Get a Company

Retrieves a company.

Make

Get a Contact

Retrieves a contact.

Make

Get a Contact's Note

Retrieves a note associated to a contact.

Make

Get a Conversation

Retrieves a conversation.

Make

Get a Segment

Retrieves a segment.

Make

Get an Admin

Retrieves an admin.

Make

Get an Authenticated User

Retrieves the authenticated user.

Make

Make an API Call

Performs an arbitrary authorized API call.

Make

Mark a Conversation as Read

Marks a conversation as read.

Make

Merge a Lead Into a User

Merges a lead into a user.

Make

Open a Snoozed or Closed Conversation

Opens a snoozed or closed conversation.

Make

Reply to a Conversation

Replies to a conversation with a message on behalf of a contact or admin or with a note for admins.

Make

Set an Admin as Away

Sets an admin on "away" for the inbox.

Make

Snooze a Conversation

Snoozes a conversation to reopen on a future date.

Make

Submit a Contact's Event

Submits a contact event.

Make

Update a Contact

Updates a contact.

Make

Update a Conversation's Custom Attributes

Updates the custom attributes of a conversation.

Make

Add conversation note

Add conversation note in Intercom

Workato

Archive users

Archive users in Intercom

Workato

Create/update users

Insert/update users in Intercom

Workato

Custom action

Custom action in Intercom (Custom)

Workato

Get conversation by ID

Get conversation by ID in Intercom

Workato

Reply to conversation as user

Reply to a conversation in Intercom

Workato

Search conversations by user

Search conversations by user in Intercom

Workato

Search notes by user

Search notes by user in Intercom

Workato

Search segments by user

Search segments by user in Intercom

Workato

Search tags by user

Search tags by user in Intercom

Workato

Search user

Search user in Intercom

Workato

Update user

Update user in Intercom

Workato

Create

Create a new company

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Get

Get data of a company

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Get Many

Get data of many companies

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Update

Update a company

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Users

List company's users

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Create new lead Creates a new lead for your Intercom account.

Create or update user Creates a new user for your Intercom account. Users found via email will be updated.

Power Automate

Searches

Find Company

Finds an existing company in your Intercom account.

Zapier

Find Conversation

Search for conversations using various criteria.

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Find Lead

Finds an existing Lead.

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Find Ticket

Search for tickets using various criteria.

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Find User

Finds an existing user.

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Retrieve a Conversation

Retrieves a specific conversation by ID, including conversation parts.

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Attach/Detach a Contact to/from a Conversation

Attaches or detaches a contact from a conversation.

Make

List Activity Logs

Retrieves a log of activities by all admins.

Make

List Admins

Retrieves all your admins.

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List Companies

Retrieves all companies with associated users.

Make

List Companies (Large Datasets)

Retrieves all companies. This module is a variant of the List Companies module and is intended for large datasets.

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List Company's Contacts

Retrieves all contacts attached to a company.

Make

List Company's Segments

Retrieves all segments that belong to a company.

Make

List Contact's Companies

Retrieves the list of companies associated to a contact.

Make

List Contact's Data Events

Retrieves a contact's events from the last 90 days.

Make

List Contact's Notes

Retrieves all notes associated to a contact.

Make

List Contact's Segments

Retrieves all segments that belong to a contact.

Make

List Contact's Tags

Retrieves the list of tags associated to a contact.

Make

List Contacts

Retrieves all your contacts (users and leads).

Make

List Conversations

Retrieves all your conversations.

Make

List Data Attributes

Retrieves the data attributes of the contact or company entity.

Make

List Segments

Retrieves all your segments.

Make

List Tags

Retrieves all your tags.

Make

Search for Conversations

Searches for conversations matching a query.

Make